Privacy Policy

Privacy Policy

Last Updated:  March 30, 2023

BY USING OR ACCESSING THIS SITE YOU SIGNIFY YOUR ACKNOWLEDGMENT AND ASSENT TO THIS PRIVACY POLICY. PLEASE READ THIS PRIVACY POLICY CAREFULLY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THIS SITE.

Welcome to At My Sister's House. Because your privacy is very important to us, we want you to understand how At My Sister's House, its affiliates and contractors (henceforth referred to as At My Sister's House,” “we,” or “us”) collect, use, share, and protect information about you. By engaging with At My Sister's House and interacting with us offline (“Site”), you signify your agreement to the terms of our Privacy Policy. 

At My Sister's House may change this Privacy Policy from time to time. If so, any such changes will be posted on this page, so that At My Sister's House may keep its users informed of its information collection practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest Privacy Policy and/or any changes to this Privacy Policy. 

Your continued use of our Site shall constitute your acceptance of any such new or revised Privacy Policy and Terms of Service.

We welcome any and all questions and feedback. For privacy-related issues, please contact us at:

info@atmysistershouse.org

PERSONALLY IDENTIFIABLE INFORMATION

What is personally identifiable information (PII)?

PII refers to information that lets us know the specifics of whom you are, and can be used to identify, relate to, describe, associate, contact, or locate you either directly or indirectly.  With this information, we can fill your service and product orders and better provide you with personalized services. PII that we may collect includes:

• Your name;
• Your billing and mailing addresses;
• Your email address;
• Your telephone or mobile phone number;
• Your purchase/return/exchange information;
• Your credit card information;
• Your registry event information;
• Other identification and contact information;

We may also collect certain financial information; whenever we do so, we will attempt to provide a link to this Privacy Policy so that you can confirm how this information will be used.

If you choose not to provide your information, we may not be able to provide you with requested products, services, or information.

How and when is your PII collected?

We may collect your PII when you do any of the following on our Site:

• Place an order;
• Return an item or make an exchange;
• Request warranty service for any RachaelRay.com product;
• Inquire about our services;
• Request product information;
• Create an account;
• Participate in a marketing survey, promotion, or event either online or offline;
• Correspond with us by any means, either online or offline;
• Otherwise volunteer PII for any reason

How is your PII protected?

It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We employ reasonable security measures to protect the security of the information you submit to us. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase, request product information, or create an account on our Site, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database.

We also encourage our partners and service providers to adopt and follow stringent consumer privacy policies.

However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof”. If our system is hacked and your information is vulnerable, we will notify you within 72 hours. By using the Site or otherwise providing PII to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Sites. You are also responsible for taking reasonable steps to protect your PII against unauthorized disclosure or misuse, including by installing anti-virus software, closing browsers after use, keeping confidential your passwords, and making sure that you regularly update software and apps.

How and when is your PII used?

We use your PII in order to:

• Process and track your order;
• Provide the services you request;
• Contact you about the status of an order;
• Contact you about your warranty claim;
• Send you catalogs or promotional offers (by postal mail or email) that we believe will be of interest to you;
• Identify your product and service preferences;
• Customize our communications to you;
• Provide information concerning product recalls or products you have purchased;
• Improve our merchandise selection and customer service

Instructions for unsubscribing from any newsletters, promotions, or non-transactional related emails are included in every email.

How can you manage how your PII is used?

We offer choices about the types of information you receive from us. If you prefer not to receive product information or other communications from us or if you prefer to receive them less frequently, please contact us.

Please be sure to provide us your exact name, address, and email or phone number used to engage with us so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

Your privacy is our number one concern. At My Sister's House staff take this completely serious and will provide all protection that can be provided to secure all information collected.